FREQUENTLY ASKED QUESTIONS
Welcome to www.monotabledecor.com! To help you better understand our services and products, we have compiled some frequently asked questions and their answers. If you have additional questions, please feel free to contact us.
- How do I place an order?
You can browse our website, select the fabric solid color table runner you like, click “Add to Cart”, and then follow the on-screen instructions to complete the order process. You will need to provide the necessary personal information and payment information. - What are the payment methods?
We accept a variety of payment methods, including credit cards (such as Visa, MasterCard, American Express) and online payment platforms (such as PayPal). All transactions are processed through a secure payment gateway to protect your payment information. - How do I check the status of my order?
You can check the status of your order by logging into your account or using the tracking link in the order confirmation email. If you need help at any time, please feel free to email trackstyle@monotabledecor.com. - How do I return an item?
If you are not satisfied with your purchase, you can request a refund within 30 days from the date you received the item. Please ensure that the item is unused and in its original packaging. Please refer to our refund policy for details on the refund process. - How much does shipping cost?
Shipping costs vary depending on your delivery address, the items you purchased and the shipping method you selected. Your shipping costs will be automatically calculated and displayed during checkout. - Where can my order be delivered?
We offer shipping services within Europe and internationally. You can select the shipping option for your country or region when placing an order. Please confirm that your address is correct to ensure smooth delivery. - What should I do if I receive damaged items?
If you find that the item is damaged when you receive it, please contact us within 24 hours and attach photos of the damaged item. We will provide you with a replacement or refund depending on the situation. - If the price of the item changes after it is listed, can I apply for a refund of the price difference?
Our prices are subject to change at any time. If the price drops after purchase, we usually do not provide a refund for the price difference. You can carefully confirm the price before placing an order. - Can I modify or cancel my order?
Once the order is confirmed and enters the processing stage, you may not be able to modify or cancel it. If any changes are required, please contact us as soon as possible via email at trackstyle@monotabledecor.com and we will do our best to assist you. - What are the contact details?
If you have any other questions or need further information, please contact us at:
● Email: trackstyle@monotabledecor.com
Thank you for visiting www.monotabledecor.com and we look forward to providing you with a great shopping experience!